What Information We Gather and Why
When you open an account with us, we collect the details you enter directly — your name, contact number, email address and the payment method you choose. If you deposit via bKash, Nagad or Rocket, the transaction reference and wallet number tied to that transfer are
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recorded so we can match funds to your account accurately. We also collect device and session data automatically: your IP address, browser type and the pages you visit inside the platform. This helps us detect unusual login attempts and keep your account from being accessed without
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your knowledge. Cookies and similar tracking tools record session preferences, so the platform remembers your last wallet choice and language setting. We do not store your bKash PIN, Nagad PIN or Rocket PIN at any point — those credentials never leave your own app. The lawful
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basis for collecting this data is contract performance (we need it to run your account) and our legitimate interest in fraud prevention. Data collected for account operation is kept for as long as your account remains active, plus a standard retention period required by applicable financial
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compliance rules. You have the right to ask what data we hold, correct inaccurate entries, or request deletion where the law in your eligible region allows it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.